Operations
Brand Before Menu: Why Your Identity Is Your Real Moat
Menu can be copied in a week. Identity takes years. Here's how the industry's smartest operators are building the one a…
Operations 188 stories
Operations
eTip Integrates with Toast to Automate Tip Management
eTip's gratuity management and instant-payout platform now connects directly with Toast POS, pulling sales and labor da…
Operations
Holiday Inn Club Vacations Opens Stone & Current to Public
Stone & Current, a premium steak and seafood concept at Orange Lake Resort in Kissimmee, enters Visit Orlando's Magical…
Operations
Hungry Jack's Automates Reconciliation Across 500 Units
Hungry Jack's finance team is replacing spreadsheet-based reconciliation with Trintech's AI platform to manage 300 mill…
Operations
Red Robin Names Whataburger's Scott Hudler CMO
Red Robin's incoming CMO Scott Hudler brings 25-plus years across casual dining and QSR, most recently steering brand a…
Operations
Tabbed Joins Toast Ecosystem With AI Guest Intelligence Play
Tabbed's Toast integration delivers frictionless tab-close and AI-driven guest profiles — dining history, preferences, …
Operations
Schreiber Foods Taps Agentic AI Across 40-Location Global Network
Schreiber Foods is deploying Ascendion's AAVA agentic AI platform across capability centers in five countries to accele…
Operations
You're Not in the Restaurant Business. You're in the Attention Business.
Food is simply the product you use to earn it. Here's why the operators winning in 2026 stopped selling meals and start…
Operations
Kroger (KR) Launches AI Shopping Assistant for Meal Planning
Kroger's new AI Shopping Assistant lets customers snap a photo of a recipe card or paste a URL to auto-build a cart, ex…
Operations
Instacart Deploys Caper Smart Trolleys at Morrisons UK
Morrisons becomes the first UK supermarket to deploy Instacart's Caper smart trolleys, with the Preston pilot integrati…
Operations
P.F. Chang's Creates Marketing Comms Role, Promotes Benson
P.F. Chang's formalizes a dedicated Marketing Communications function after influencer campaigns topped 200 million vid…
Operations
Lightspeed Links POS Data to Meta Ads for Brick-and-Mortar Retailers
Lightspeed Commerce's new Meta Conversions API integration automatically syncs in-store POS transaction data to Meta, c…